Some of our items may come in FFP - with out being indicated on the listing.

Frustration-free packaging (FFP) is packaging that's designed to be easy to open and create minimal waste.Amazon introduced the program in 2008 to improve the customer experience and reduce packaging costs.

MANUFACTURE COSTUME PACKAGING is notorious for ripping / tearing. NEW COSTUMES MAY REQUIRE us to repackage them for shipping, and although are new may not arrive in their original packaging.

If you have specific requests, regarding the style of packaging for an item or wish to purchase a specific shipping service, add additional insurance coverage, or provide your own shipping label, please contact us prior to purchasing any item. 

Free Shipping (if applicable) tocontinental US 48 Only. Item may ormay not be shipped in original packagebased on weight.

By purchasing this item you agree to go through the shipping service processes available to recoup any losses or damage that may occur during shipping. 

In some cases, shipping services require the shipper (us) to submit the claim on an item.  If this is the case, buyers will provide needed evidence, typically pictures, for the claim and will afford us the additional time needed to complete a claim and issue a full or partial refund after the claim is completed.

Note: not all shipping services provide a monetary guarantee.

We know how frustrating a damaged or defective item can be. We do our best to inspect & test all items prior to shipping. Please contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue.

We do not manufacture or produce the products we sell. If your item has a MANUFACTURING defect or damage you will need to reach out to the manufacture directly.

We do not offer Exchanges, Returns or Refunds of any kind on any items offered for sale in our stores.